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Assistance for Disabled Persons
Disabled persons have the right to special assistance in the airport area and during their flights. The airport and the airlines are obliged to give free aid to the disabled and to provide them with proper facilities according to EU regulations (EC 1107 directive dated 5/07/2006).
At Krakow - Balice Airport, services and assistance for the disabled are provided by our handling agent – the WAS - KRK Airport Services Ltd.
There is also a special “blue path” at the airport, which is a system of signs and special help points which makes it easier for disabled persons to travel through the airport and to reach terminal facilities.
Regulations concerning the nature and extent of special assistance for disabled persons provided by the airport are included in the CODE OF CORRECT PROCEEDINGS FOR SERVING THE DISABLED AND REDUCED MOBILITY PERSONS TRAVELLING BY AIRPLANE.
Code of Good Practice in Handling Persons with Reduced Mobility at Kraków Airport
See the plan for International terminal T1 See the plan for Domestic terminal T2
What to remember when booking flights
When booking your flight, inform the airlines and travel agency (either when filling in a reservation form or booking by telephone or Internet) of your detailed needs and the nature of your disability. This will allow the appropriate aid and efficient service at the airport to be prepared in advance.
To/From the airport
At Krakow-Balice Airport, the following means of transport are available: Taxi, PKP railways, City buses, shuttle buses between terminals.
Car park
Airport car parks (short- and long-term) have wider spaces for the cars of disabled drivers. These spaces are marked with special symbols and are situated near the terminal entrances. Short-term parking spaces (up to 20 mins) are free of charge.
Access to terminals
Routes to terminals are marked with square pictograms with blue wheelchair symbols. Additionally, special assistance telephones, which can be used to call for assistance, are situated both inside and outside the terminals. These telephones, as well as all facilities and services for the disabled, are marked with the traditional blue pictograms.
Check-in Assistance
Separate check-in desks adapted to check-in disabled passengers exist at desks 34 in the International terminal and desk number 6 in the Domestic terminal.
These desks are equipped with lowered table-tops adjusted to serve wheelchair users, as well as comfortable seats for use while waiting for the next stage of the journey.
Facilities for persons with disabilities
Help points enable disabled persons to automatically call special assistance staff.
Airport services
Disabled passengers may be accompanied by trained assistance staff at the airport on request.
Safety control
Disabled passengers are subject to safety control to the same extent as other passengers.
Boarding the Aircraft
After safety control, disabled passengers must wait to board the aircraft in the departure lounge, where special, bookable seats are located.
