krakowairport.pl

„Happy or Not” satisfaction survey

Publish date

29.03

2017

On April, 1st Kraków Airport will start running the satisfaction survey called "Happy or Not". During the first part of this program two consoles will be located just after the Security Check Point. Thanks to this, all departing passengers will have a chance to share their feelings about this stage of the passenger's path. Answering the question "How do you rate security check today?" will be possible by choosing one of the four emoticons at the console.


Kraków Airport will generate survey results everyday which will help to reduce the reaction time in case of any problem. This solution is already used at other airports around the world.