krakowairport.pl

Disabled passengers & persons with reduced mobility PRM

Disabled persons have the right to special assistance in the airport area and during their journey. The airport and airlines are obliged to give free aid to disabled persons, and to provide them with proper facilities. Services for disabled persons on behalf of Krakow Airport are handled by our handling agent, Welcome Airport Services Sp. z o.o..

Disabled persons have the right to special assistance in the airport area and during their flights. The airport and the airlines are obliged to give free aid to the disabled and to provide them with proper facilities according to EU regulations (EC 1107 directive dated 5/07/2006). At Kraków Airport, services and assistance for the disabled are provided by our handling agent - the WAS - KRK Airport Services Ltd.

There is also a special blue path at the airport, which is a system of signs and special help points which makes it easier for disabled persons to travel through the airport and to reach terminal facilities.

Regulations concerning the nature and extent of special assistance for disabled persons provided by the airport are included in the CODE OF CORRECT PROCEEDINGS FOR SERVING THE DISABLED AND REDUCED MOBILITY PERSONS TRAVELLING BY AIRPLANE.

Code of Good Practice in Handling Persons with Reduced Mobility at Kraków Airport
 

See the terminal plan


What to remember when booking flights

When booking your flight, inform the airlines and travel agency (either when filling in a reservation form or booking by telephone or Internet) of your detailed needs and the nature of your disability. This will allow the appropriate aid and efficient service at the airport to be prepared in advance.

The staff responsible for making reservations may ask you about the following:

  • Type of disability and its medical name, when necessary,
  • Problems with travelling,
  • Problems perceiving announcements (audible/visual) at the airport
  • Types of aid needed by the passenger,
  • Type of medical or aid equipment, e.g. wheelchairs,
  • Medicines to be taken during the journey,
  • Guide-dog assistance,
  • Special food needs.
 
To/From the airport
Taxis

Near the entrance to the terminal are taxi ranks, enabling comfortable arrival and departure from the terminals. Airlines have at their disposal cars to transport the disabled, including persons in wheelchairs as well as the wheelchairs themselves.

 

City Buses

The City bus stop is situated near the entrance to the terminal. Buses are adapted to transport disabled persons.

 

Train

Train is the fastest mean of transportation from Kraków acity centre to the airport. The journey takes only 18 minutes. A railway station is situated at the rear of the multi-storey car park. Trains are adopted to transport disabled persons.

 

Car park
Airport car parks have wider spaces for the cars of disabled drivers. These spaces are marked with appropriate symbols.
 
Access to terminal
On the way to terminal (car parks, terminal entances, terminal facilities) there are appropriately marked "help points" which can be used to call for assistance.
 
Check-in Assistance
CHECK-IN

Dedicated check-in desk is adapted to check in disabled persons. The desk is equipped, with lowered table-tops adjusted to serve disabled persons on wheelchairs, as well as special sitting spaces to wait for the next journey stage.

 

SECURITY CHECK POINT

Disabled persons are subject to safety control to the same extent as other passengers. The staff carrying out sacurity control have been appropriately trained in doing so with disabled passengers. Visually impaired passengers may be accompanied by their guide-dog at the airport and during check-in, provided that the guide-dog was announced before-hand. We suggest that you become familiar with the medicine and liquids transport regulations, and with the list of forbidden items, before commencing your journey.

 

BOARDING THE AIRCRAFT

After security control, disabled passengers must wait to board the aircraft in the departure lounge, where special, bookable seats are located. Disabled passengers are accompanied by assistance staff when boarding. Once on board, they will also receive personal attention.

 

Facilities for persons with disabilities

Help points

A disabled person can use a help point to automatically summon special assistance staff. These points are clearly marked and located inside the terminal and on the way to it and can be accessed by people with disabilities.

 
Special assistance for disabled persons

There is a help point for disabled persons in each terminal. A disabled person arriving at the airport can report his/her arrival at these points, marked with appropriate pictograms and fitted with summoning devices. A disabled passenger who has reported their arrival receives assistance from a staff member who will help go through all airport procedures.

 

Emergency first aid calling
Specialized devices for calling first aid in emergency are located in all airport buildings and can be used 24 hours. A passenger can summon an on-duty emergency team to a given location at the airport by pressing a respective first aid button. The devices are marked in red.

Visual airport information system
Information about flights and other announcements appear in a visual form on monitors located in all zones of the terminal.

 

Reserved waiting areas

There are waiting areas at the airport reserved exclusively for the use of passengers with disabilities, with special-design benches for disabled persons.
 

Toilets for the disabled

Kraków Airport has special toilets adjusted to the needs of disabled persons.
 

Phones

Phones that can be used by people with disabilities are located in generally accessible zones of the terminal.
 

Elevators

All elevators at the airport are friendly to disabled persons, featuring visual information and offering comfortable use to passengers on wheelchairs.

 

 

Airport services
Special assistance for disabled persons

Disabled passengers may be accompanied by trained assistance staff at the airport on request. In order to do so, the passenger should call at one of help points located near the entrances to the terminals, inside the terminals and in the car park, or go directly to the specially marked points within the terminals.
The assistance staff will give all possible aid to the disabled person from the moment of their arrival at the airport, during waiting for passport check-in and also during check-in and boarding.

 
Need Help Service

Airport staff will render aid in the public part of the terminal to all passengers, including disabled persons. Staff can also mediate contact with the Disabled Dept. and give initial information about the journey and rules of assistance.

 

Security control
Disabled passengers are subject to safety control to the same extent as other passengers. The staff carrying out security control have been appropriately trained in doing so with disabled passengers. Visually impaired passengers may be accompanied by their guide-dog at the airport and during check-in, provided that the guide-dog was announced before-hand. Kraków Airport has created an additional security check point called Special Service Line dedicated to PRM. This allows you to shorten the waiting time for security checks and thus increase the comfort of passengers requiring special care.
 
Boarding the Aircraft
After safety control, disabled passengers must wait to board the aircraft in the departure lounge, where special, bookable seats are located. Disabled passengers are accompanied by assistance staff when boarding. All disabled passengers who require assistance are checked in first. Once on board, they will also receive personal attention.