If you are travelling with children and need assistance during security control, NEED HELP staff will be happy to assist you. During the security control our staff gives priority to passengers with infants (only if it is possible) so that you do not need to wait in a queue. It is a requirement that our staff screen everyone regardless of age, including infants, at the security checkpoint. Government mandated regulations require infants and children to be taken out of baby carriers and strollers. Strollers and baby carriers must be placed through the x-ray machine with your carry on luggage. Please collapse your stroller in preparation for the x-ray machine and metal detectors. You will never be asked to be separated from your child or children.
If your child can walk without your assistance, you will be asked to walk through separately, one after the other. If you are carrying your infant through the metal detector and the alarm sounds, our Security Officer will need to clear both you and your child by secondary screening measures. These will be clearly explained to you. You may not pass the child to another person behind you or in front of you during this process. Our Security Officer may ask for your help screening your child.
As part of the facilities dedicated to families with children up to 3 years and women in advanced pregnancy Kraków Airport has created additional security check point called Special Service Line. This allows you to shorten the waiting time for the control, thus increasing the comfort of passengers requiring special care. If you need additional help with security checks - ask her staff NEED HELP
The Krakow Airport offers the following services for children and families:
- play areas,
- baby care facilities and possibilities to heat up baby food,
- vending machine with baby products,
- free pushchairs at the terminal,
- Special Service Line.