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Can I pay for admission to the Business Lounge with my air miles?
The Business Lounge at Kraków Airport is a contract lounge, which means it does not belong to an airline or airline alliance. It is therefore not possible to pay with air miles.
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Do I need a dedicated card to use the Business Lounge?
Our Business Lounge can be used by any passenger with appropriate entitlements, as well as anyone who pays for admission on entrance. For more about admission rules, see here
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Do I have to pay for my children?
Children up to three years of age accompanied by an adult can use the Business Lounge at no extra charge.
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How long can I stay at the Business Lounge?
Access to the Business Lounge is possible 3 hours before departure.
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Is there a rest area with sleeping spaces?
There are no dedicated sleeping spaces.
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Is there a place where I could work?
You are welcome to use our Work Room, which is a zone separated acoustically from the rest of the lounge, for comfort for work. A computer with printer is available for passengers.
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Are boarding announcements broadcast in the lounge?
To improve the comfort of passengers at Kraków Airport, we have introduced quiet lounge. This means that loudspeaker announcements for the start of boarding and last calls are muted. If necessary, reception staff can provide ongoing flight status information.
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Is there an additional charge for the catering offer?
There is no additional charge for the catering offer.
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Are warm meals served at the Business Lounge?
At the moment warm meals are not served at the Business Lounge.
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Is there a children's corner?
The youngest passengers are welcome to use our children's corner with toys, soft toys and colouring pages. There is also a TV when kids can watch some fairy tales. We also have a feeding highchair for babies.
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Are newspapers and magazines available?
Yes, we offer electronic access to Polish and international press titles. The QR code for the platform is available at the Business Lounge. Out of concern for the environment, we do not offer printed papers or magazines.
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Can I take a shower while at the Business Lounge?
Yes, the Business Lounge has facilities for passengers to refresh before the flight. A disposable towel, bath gel and shampoo are available at the Business Lounge. There is no extra charge for the service. If you would like to use the shower, please ask Business Lounge reception staff.
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If I leave the Business Lounge to do shopping in the duty-free zone, can I return without being charged again?
Of course, just please remember to take your belongings with you. On returning to the Business Lounge, please show your boarding pass to the reception staff again, mentioning you have already been registered.
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Can I leave my belongings in the Business Lounge if I need to go shopping in the duty-free zone?
Please take your belongings with you. Due to applicable security regulations you are requested not to leave your belongings unattended at the airport.
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Can I make changes to my travel/booking arrangements while at the Business Lounge?
Reception staff cannot change flight bookings. However, they can give you the phone number to call, or offer other practical hints.
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Can people with disabilities use the Business Lounge?
Yes, the Business Lounge is adapted to the needs of people with disabilities. If you need help, note that Kraków Airport offers free assistance on request.
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Where is the Business Lounge?
The Schengen Business Lounge is located opposite Gate 2.
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If the Non-Schengen Business Lounge is closed, can I use the Schengen Business Lounge?
Non-Schengen passengers have access to the 'Business Lounge Schengen'. Please note once passed through Passport Control passengers are not allowed to return to the Schengen Departure Zone where the ‘Business Lounge Schengen’ is located. Please allow sufficient time to return to the departure gate, as when leaving the lounge you have to pass through Passport Control.
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If the last flight is delayed, will the opening hours of the Business Lounge be extended?
Yes, if flights are delayed, the Business Lounge can remain open for an hour longer.
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Do the staff speak English?
Yes, you can rest assured our reception staff will provide any assistance you may need in Polish and English.
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Is there a place where I can change my baby's diaper?
Yes, a baby changing table is available in the ladies' room. Please tell the staff you need to use the changing table.
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Can I print a document while at the Business Lounge?
Yes, there is a public computer and printer in the work room.
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Does the catering offer include vegetarian/vegan/gluten-free products?
Vegetarian/gluten-free offerings are available upon request.
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Is it possible to use the Business Lounge on the arrival?
In order to enter the lounge passenger is required to present to the recepction staff his/her boarding pass from Krakow Airport on the given day. Therefore only transit and departure passengers are can be admitted to the lounge.
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What method of payment do you accept?
Payment is possible with payment card or cash on the spot while registering at the reception desk. We accept payments in Polish currency (PLN)
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What amenities for children are available in the Business Lounge?
In the Business Lounge you will find changing table equipped with disposable changing pads and wet wipes as well as feeding high chair for infants.