Download the KRK Airport app
Before the trip
In the terminal
Can I book boarding assistance in advance?
Boarding assistance can be ordered upon booking a ticket or by contacting the PRM Service (services for people with reduced mobility) at: +48 12 639 3064.
Does the airport offer luggage assistance? My daughter is going to need help transporting her luggage from the arrival hall.
Please contact a handling agent Welcome Airport Services Sp. z o.o. The luggage assistance service is paid, for any requests please send an e-mail at: firstname.lastname@example.org.
If I get boarding assistance at Kraków Airport, will anyone assist me upon landing in the destination airport?
Yes, the handling agent that provides boarding help and assistance at Kraków Airport informs the destination airport of the assistance required upon arrival.
Who can I notify if I need boarding assistance? I require help climbing stairs.
Individuals who require help to embark a plane or move around the passenger terminal can order assistance upon booking their ticket or upon arriving at the airport, during the check-in process, in the Airport Information or by the Need Help point.